Skip to main content

Why the offer page does not open when I click on the Opticks tracking link?

There could be several reasons why the Offer page is not loading when you click on the Opticks tracking link. Here is a list of potential causes, in order of most likely to least likely:

  1. You are being blocked for security reasons. Please check your campaign security settings (such as IP blocking) and consider adding your corporate IP address to the IP whitelist to ease testing.

  2. You are being blocked for targeting reasons. Please check your offer targeting rules (such as country or operating system restrictions) and consider adding your company IP address to the IP whitelist.

  3. The Offer's conversion capping does not allow more visits. Check the Offer's settings to see if there are any limits on the number of conversions that are allowed.

  4. The Campaign's conversion capping does not allow more visits. Check the Campaign's settings to see if there are any limits on the number of conversions that are allowed.

  5. The Offer's scheduling rules do not allow visits. Check the Offer's scheduling to see if there are any restrictions on when the Offer can be accessed.

  6. There is an error in the Offer URL. Please check for any invisible or disallowed characters in the URL.

  7. There is an error with the Offer itself. Please try opening the Offer URL directly to see if there are any issues with the Offer itself.

  8. You are trying to open an app promotion URL in Google Chrome. Chrome will not open the App Store or a specific app (an "intent") after a redirect. Try testing with Firefox instead.

  9. The least likely reason is that Opticks is broken. Please consider all of the other possibilities before arriving at this conclusion.